Front Desk Receptionist

Full-time job


JOB TITLE: Receptionist
ORGANISATION: Straight Blast Gym Ireland
HOURS: 2pm to 8pm Monday - Friday (must be flexible to start earlier and cover weekend shifts due to
REPORTS TO: Senior Receptionist & Gym Manager

Responsible for dealing with phone/email enquiries, booking in membership appointments, providing customer support to members and visitors to the gym and ensuring reception runs efficiently.

Clerical & Administrative
• Undertake a variety of administrative duties to assist in the smooth running of the gym.
• Uphold a clean and tidy reception area including front desk and entrance foyer.
• Maintain an efficient filing system.
• Ensure compliance with all company policies, procedures, and guidelines
• Weekly testing of emergency lighting and fire alarm systems
• Provide customer service to members, visitors to the gym and walk in enquiries including café sales.
• Process member/visitor fees, suspensions and cancellations for clients
• Deal with membership problems e.g. overdue fees or expiring memberships
• Maintain member profiles on the gym software, adding missing documents/information
• Assisting accounts in administration duties
• Cash handling
• Daily updating of various spreadsheets & Growing Gorillas roll call
• SBG merchandise sales including accurate stock takes and transaction records
• Monitor the Straight Blast Gym Ireland Facebook pages and reply to enquiries
• Create signage for the gym and social media sites for any gym announcements
• Assist with cover for coaches and other receptionists
• Follow up with injured members, ensure accident report forms have been completed and filed

Handling Customer Queries
• Handle telephone calls
– Answer the phone in a professional and courteous manner
– Dealing with member queries relating to their gym accounts
– Running membership/other fees for clients or visitors
– Booking in membership/upgrade/paperwork signing appointments for reps
– Confirming appointments/rescheduling missed appointments
• Take legible messages when callers are to be phoned back
• Email
– Pick up, open and distribute incoming mail daily
– Maintain and update saved replies to satisfy daily requests
– Reply to all daily enquires
– Dealing with member queries relating to their gym accounts
• Post
– Deal with incoming/outgoing post and distribute as necessary.
– Sort and record SBG merchandise deliveries

Gym Supplies/Equipment
• Establish basic office supplies list
• Check status weekly of supplies, reorder when necessary and store
• Call for service on office equipment as required
• Maintenance as required on office equipment (ink changes etc)
• Organise for bins to be emptied/cleaning materials to be collected
• Maintenance arranged as required for plumbing/building needs in the gym

Travel Arrangements / Gym Events
• Assist in planning events for Growing Gorillas (gym parties etc)
• Assist with travel arrangements for competition teams
• Assist with gym social events e.g. Christmas party and UFC viewing parties

SBG Cafe
• Serve members cafe products including protein shakes, hot drinks, bars etc
• Operate cafe till and if required cash up at the end of the day
• Assist with restocking items
• Keep cafe clean including drawers, surfaces, fridges and hot drinks machine

Experience & Requirements:
• Previous experience essential in Reception role
• High level computer skills and full knowledge of Microsoft office is required
• Exceptional attention to detail with an ability to co-ordinate various tasks simultaneously in a fast-paced workplace
• Ability to deal with people in a friendly and efficient manner
• Excellent phone manner, organisational and administration skills
• Previous experience in dealing with customer complaints
• Ability to deal with high volumes of calls and emails
• Highly focused and organised individual
• Good team player – must enjoy being part of, and actively participating in a team environment
• Ability to work on own initiative
• Third Level or Secretarial qualification an advantage.

Salary: Dependent on experience
Benefits: 50% off membership programs. Free Reebok gear with our coaches' orders. Access to tickets for local events. Staff Parking. Competitive rate of pay. Great working environment

Please leave CV into the gym reception by Monday 2nd July 2018

**We are looking for a receptionist to be able to start by Mid July**


1a Concorde Industrial Estate, Naas Road
County Dublin
D12 Y2H1